FREQUENTLY ASKED QUESTIONS
ZÜPA NOMA TO MEDLIE:
Q: Did Medlie used to be called ZÜPA NOMA? 🧐
Q: So... why'd you change your name? 🥑
A: Over the last two years, we've been taking your feedback and suggestions into account — and realized that a lot of the flavors and products you wanted to see went beyond sippable superfood soup. So, we've changed our name to reflect the fresh, bountiful blend of veggies you'll find in all of our products!
Q: Will these changes affect my account and subscription? ✨
A: Nope! Your account information and subscriptions will remain the same — the only change will be the physical labels on the products you recieve, of course! ;) But if you would like to make changes, let us know at email@example.com. We'd be happy to help!
Q: Any other changes that I should know about? 🤩
A: Our social media channels have changed! Come hang out with us at @medlieveggies on Instagram, Facebook, and Twitter!
Q: Is Medlie shelf-stable? ❄️
A: No — Medlie is a perishable product, and must be kept chilled at all times. If the Veggie Drinks and Shots are unrefrigerated for too long, they will begin to lose nutritional value and taste, and may start to ferment. With that being said, we understand that life happens — and if you do leave it unrefrigerated for a couple of hours while you're on-the-go, there's no need to worry!
Q: My order took longer than two days to arrive — should I be worried? ⏱
A: Our gel packs, bottles, and liners are designed to keep your order chilled for up to 60 hours of transit and delivery time — so, as long as your order is cool to the touch, and you've placed them in the fridge shortly after, they are still ready to enjoy! However, we also advise that you err on the side of caution, and do what you feel is best.
Q: What is your return policy? 🚚
A: All sales of Medlie are final. Since our veggie drinks are perishable, we are unable to resell any bottles once they’ve shipped out from our warehouse and additionally, we are very careful about food safety and cannot vouch for the products having been kept at the right temperature range during transit back to us. If this is a matter of your drinks being damaged in transit, please email us at firstname.lastname@example.org with documentation of the issue, and we’ll be happy to work with you to find a solution.
If you’ve tried one or two flavors that just don’t suit your palate, we’d love for you to try all the Veggie Drinks in your order, as they are each quite different! Alternatively, please share any remaining flavors with veggie-loving family or friends who may be interested in our nutritious drinks.
Q: How much is shipping? 📦
A: We offer free shipping on orders with a minimum purchase of $49 (net of any applicable discounts or coupons). We charge a flat rate of $15 for all orders under $49.
Q: Do you ship nationally? Internationally? 🌎
A: Yes and no! We ship all of our certified organic Veggie Drinks all over the country via FedEx 2Day in insulated coolers with gel ice packs. We hope to ship internationally in the future, but due to the temperature sensitivity of the product we are unable to accommodate those orders at this time.
Q: When will my order arrive? 🥒
A: We ship all of our soups via FedEx 2Day on Monday, Tuesday, and Wednesday — so your order will always arrive within a week of placing a request, regardless of your location in the country – please see specifics below. We also encourage you to check your FedEx tracking number, which we always send in your shipping confirmation. From there, you can view information about the location and status of your package, all in real time. Depending on where in the country you’re located, your package could even arrive a day early (yay)!
- Orders placed 6am Wednesday to midnight Friday will ship FedEx 2Day on Monday mornings
- Orders placed midnight Friday to 6am Monday will ship FedEx 2Day Tuesday mornings
- Orders placed 6am Monday to 6am Wednesday will ship FedEx 2Day Wednesday mornings
As always, if you have any questions or concerns about your order, our process, or the timing of it all, please send us a note: email@example.com.
HOW TO ENJOY:
Q: Can I heat my Veggie Drinks? 🔥
A: While our Veggie Drinks are intended to be sipped chilled, you can absolutely empty them from their bottles and heat them gently in a saucepan over medium-low heat. In a rush? Pour one into a microwave-safe container and heat for approximately 40 seconds (or until warm to the touch).
Q: Can I freeze my Veggie Drinks? ☃️
A: While we don’t recommend freezing your Veggie Drinks (since the texture and taste can change once thawed), it’s definitely an option if you’re in a pinch. We do recommend unscrewing the lids and pouring a little of the liquid out to account for any expansion during the freezing process. When ready to consume, the USDA recommends defrosting in the fridge as the safest method, though it can take up to 24 hours. Once your Veggie Drinks are entirely thawed, shake well and enjoy! Please be sure to consume entirely within three days of defrosting, and please note that freezing a second time is not recommended for food safety reasons.
Q: Why don’t you use glass bottles? Are your plastic bottles BPA-free? ♻️
A: All Medlie bottles are 100% BPA free and made from PET #1 Plastic. We chose this plastic for our fantastically healthy Veggie Drinks because it’s been approved by the FDA as well as numerous third party, non-profit organizations such as the International Life Sciences Institute, and Breastcancer.org. Please remember that this plastic is safe for a one-time use only and that you should throw it in the recycling bin when you finish sipping!
Interestingly, plastic is also a better choice for us than glass for the following reasons:
- Plastic uses considerably less energy than glass to be recycled.
- It is dramatically lighter than other bottle options, which means less fuel is used to create and deliver each bottle.
- Our method of ensuring that the product is safe from bacteria is called Cold Pressure, or HPP. This FDA approved method of pasteurization can only be done in a plastic container!
Q: Where does your produce come from? 🍅
A: It is economically, environmentally, and logistically advantageous for us to source our ingredients from as close to home (California!) as possible. That said, seasonal availability and other supply chain factors sometimes limit our ability to purchase exclusively from California farms. We always welcome your feedback on things like sourcing — and would love to have an in depth conversation with you about this! If at any point you want to know where each and every one of our ingredients is being sourced from, please reach out to us at firstname.lastname@example.org.
Q: How many calories are in a Veggie Drink? 🥦
A: For a 12 oz. serving, our veggie drinks range from approximately 80-190 calories. Remember, not all calories are created equal and ours come 100% from veggies and superfoods!
Q: Is Medlie compliant with my dietary needs? 🍴
A: Medlie Veggie Drinks are a great way to get your daily recommended servings of vegetables — while being high in fiber, low in sugar, Certified Organic, and packed with powerhouse nutrients. In addition to being Whole30 Approved, all of our Veggie Drinks are also:
- Soy and corn-free
- Preservative and additive-free
- Kosher compliant
- Keto friendly (please check the nutritional information of each Veggie Drink based on your specific macronutrient guidelines)
Please be advised that our Veggie Drinks are prepared and packaged in a location that is also used to manufacture products that contain nuts. Several of our flavors do contain seeds, and our Collagen flavors do include collagen from grass-fed bovine and are therefore not vegan.
Although we operate with best practices, the chance for cross-contamination, though minimal, is possible. We encourage you to always reach out to us with specific questions, and we insist that you err on the side of safety! Here’s that email address, one more time: email@example.com.
Q: Are your veggie drinks kosher? 💫
A: Though our products use only fresh organic veggies and non-pork based protein, Medlie Veggie Drinks and Shots are not Certified Kosher — however, we are working to obtain Kosher certification for the future!
Q: Can my child drink Medlie? 🤓
A: Absolutely! Our certified organic Veggie Drinks are a great addition to you or your child’s daily routine and are an excellent alternative to sugary drinks or pouches, heat-pasteurized juices, or other less nutrient-dense on-the-go options.
Q: How long do your Veggie Drinks last? ⏳
A: Since Medlie is comprised entirely of cold-pressured, certified organic vegetables and superfoods, we recommend you sip your Veggie Drinks by the best by date on the bottle for maximum freshness and nutritional value! Once you pop that top, though we find it unlikely you won’t finish the bottle in one sitting, make sure to consume the remainder within 14 days of opening.
HIGH PRESSURE PROCESSING:
Q: How does HPP work? 💦
A: HPP is an external process – meaning the raw, final product remains untouched! Picture this: after the Veggie Drinks are bottled, the bottles are placed into a pressure chamber filled with cool water for approximately 60 to 120 seconds. They are subjected to elevated pressures (the equivalent of being submerged 20 miles beneath the ocean floor) from all directions to the outside of the bottle, starving off oxygen and inactivating harmful, pathogenic bacteria without compromising the integrity of the product from a taste or nutritional standpoint. Pretty cool, huh? Pun fully intended…
Q: Why is HPP different than “heat pasteurization”? 💥
A: Terms such as “heat” or "flash" pasteurization, or “gently pasteurized” all refer to the traditional use of thermal technology to achieve microbial inactivation. In other words, products are cooked to kill bacteria and extend shelf-life. We take issue with these processes because they kill a lot of the “good” stuff along with the bad – minerals, live enzymes, vitamins, and phytochemicals are all compromised when you heat fresh food, whereas HPP effectively kills harmful microorganisms while maintaining the nutrient-dense integrity of a raw food!
Q: Are your Veggie Drinks raw? 🌿
A: Medlie is technically not a raw product, as it undergoes the HPP process described above to inactivate any potentially harmful bacteria.
That being said, because HPP is not a thermal process – meaning Medlie is never heated – it mitigates any risks associated with consuming completely raw items, while not compromising the nutritional integrity of our whole, organic vegetables by cooking them. We think this is really the best way to deliver a nutritionally superior, delicious and safe product!
Q: How do I get Medlie on the shelves of my favorite, local store? 🛒
A: Great question! Visit the customer service desk at your local store and request to speak to the person in charge. Kindly suggest they reach out to our sales team, who can be contacted at firstname.lastname@example.org.
Q: How do I cancel my subscription? 👋
A: To cancel your subscription, log into your Customer Portal — located on the upper right-hand corner of the page. Click the 'Subscriptions' tab, then select the 'cancel' option next to the bundles you no longer wish to receive. Please note that you will need to make these changes at least five days before your next scheduled renewal, in order to avoid being charged for the shipment.
Q: Can I edit products in my subscription? 🥕
A: To add products to your subscription, you will need to cancel and create a new subscription — however, we are currently working to resolve this issue for the (very) near future! In the meantime, if you'd like to edit the amount and frequency of your subscription, lick the Subscription tab in your customer portal, then edit the frequency and number of the products you would like to receive.
Q: When will I be billed for my subscription? 💸
A: You can view your next scheduled billing date by visiting the Order History tab on your customer portal. Please note that you will always recieve an email notification prior to being charged for your next shipment.
Q: What happens if I need to change my shipping address? 🏡
A: To change your shipping address, click on the "Manage Addresses" tab in your customer portal, then click "Edit" next to the address you would like to change. Enter your details, then click "Enter" to confirm the changes. Please note that this will not affect the billing address and that you will need to change those details separately — see below.
Q: What happens if I need to change my billing address? 💳
A: To change your billing address, click on the "Billing Information" tab in your customer portal. You can then update the details to reflect any required changes.
Q: How do I skip a delivery? Do I need to cancel my subscription if I go on vacation or can I just put my account on ‘pause’? 🌴
A: If you are traveling, or just want to skip a delivery, click on "Manage Subscriptions" in the customer portal, then click "Skip" to postpone the next order.
Q: How far in advance do I need to suspend my account in order to avoid being charged for the next delivery? 📆
A: You will need to suspend your account and notify us at least 48 hours before your next payment is due.
Q: What if I have other questions? 🌱
A: Lettuce talk! ;) Email us at email@example.com, and we’ll get back to you beet-fore you know it.